We currently serve customers based in EX10, EX12, EX13, EX14, EX24 & DT7 postcodes. Please contact us directly if you would like to subscribe but are based outside of these postcode areas and we can discuss the possibilities with you. Products are sourced within these postcodes and delivered within these postcodes.

Our subscription fee covers 8 to 12 deliveries per month (depending on which subscription package you choose) from shops of your choice. The fee covers personalised shopping, picking the best produce for you, fuel and delivery charges, as well as unpacking at the delivery location, if required. Everything apart from the cost of the shopping itself is covered. We make no profit from the cost of your shopping items. Payment for these goods can be made upon delivery.

Our Plus Subscription also offers a parcel collection and drop-off service. With this service, we can collect packed parcels that you wish to send, from your home and take them to local drop-off shop for you. We can also collect parcels that you have waiting for you from local collection points and bring them to you (Amazon, DPD, EVRI, Royal Mail & Yodel parcels included).

Thank you for your valued custom! Now that you have subscribed, there are several options available to you:

- You can place an order on our website, listing any items you require that are available from any shops in the locations covered by our postcode areas. The ordering section on our website allows you to specify when you want your delivery and any other relevant details. If we have any questions regarding your order, we will get in touch with you.

- Alternatively, you can place an order with us via telephone on the number listed on our website. We will discuss your order and any individual requirements with you on the phone, to confirm your request and delivery.

- You can also place an order via WhatsApp on the number listed on our website. We will reply via message to confirm your order requirements and delivery.

Deliveries can generally be made the following day after ordering, or on a nominated day/time to suit you.

No. Our subscription plans work on monthly rolling basis with no obligation to continue after this time.

We're offering a friendly, unique, personal service that's flexible to your needs, multiple times per week. Our deliveries can be made up of shopping from any shops in the local area, allowing you to pick and mix from multiple locations, including supermarkets and shops that currently do not offer a delivery service themselves. We also pick the best quality groceries and expiration dates possible for our customers.

We are always available for you to contact us regarding your shopping (including discussing specific requests or substitutions whilst shopping for you, if a product is unavailable) and we can be flexible on delivery times to suit you. We provide support with delivering directly to your door and also unpacking your groceries, if desired. We do our best to go above and beyond to meet our customers' needs and pride ourselves on offering a tailored, valuable service to the local community; giving our customers greater choice and variety when it comes to their shopping.

Our personal shopping service can help you with all types of shopping, including food and non-food products. We can source products from any shop within the local area of EX10, EX12, EX13, EX14, EX24 & DT7 and deliver them to your door. This can include local farm shops, butchers, garden centres, discount supermarkets, hardware stores and many other possibilities.

Yes, please tell us about your dietary requirements when placing your order. We have experience with carefully checking product labels and will do our best to select products that cater to your specific needs.

Yes, we are a local company based in Axminster, Devon. We serve the local community by providing a friendly, flexible personal shopping service, with the aim of improving our customers' access to the local shops.

You can cancel an order by contacting us via the chatbox on our website, by messaging us via WhatsApp, or by calling us via telephone on the number provided.

You order will be delivered as per the delivery date and time slot that was selected or discussed at the time of placing your order. The earliest we can deliver your order is the next working day from ordering. We are not currently able to deliver same day, due to demand.

You will be asked to pay for your shopping upon delivery, after the presentation of a receipt. We currently accept contactless credit or debit card payments.

Yes, your subscription plan will auto renew on a monthly basis. Your billing period runs on a monthly cycle from the date that you signed up.

You can amend or cancel your subscription plan via the 'Manage Subscription' tab in your account. Alternatively, you can call us via our website chatbot or via telephone to request a cancellation.

Please contact us to discuss a refund.

Yes, providing you still have your receipt and the return window is still open, we will endeavour to do our best to return and swap, or refund unwanted items for you. Please contact us directly to discuss.